Shipping Policy

Last updated: August 2024

At MyPrimy Essential, we are committed to providing you with an excellent shopping experience, including reliable and timely shipping. This Shipping Policy outlines the details regarding shipping times, costs, and other relevant information.

1. Processing Time

All orders are processed within 1 to 2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed slightly. Should there be any significant delay in shipping your order, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

We offer shipping within the United States, including U.S. territories. The following are our standard shipping options:

United States

Processing Time: 1 to 2 business days
Shipping Time: 3 to 5 business days
Total Delivery Time: 4 to 7 business days

U.S. Territories (Including Puerto Rico, Guam, U.S. Virgin Islands, and others)

Processing Time: 1 to 2 business days
Shipping Time: 5 to 7 business days
Total Delivery Time: 6 to 9 business days

3. Shipping Carriers

We partner with reputable shipping carriers, including USPS, UPS, and FedEx, to ensure your orders are delivered safely and on time. The specific carrier may vary depending on your location and the size of your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your location. We strive to offer competitive shipping rates to ensure affordability for our customers.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your package via the carrier’s website using the provided tracking number.

6. Delivery Issues

If you experience any issues with your delivery, such as a delayed or missing package, please contact us at contact.myprimy@gmail.com We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Addresses

It is the responsibility of the customer to provide accurate and complete shipping information. If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping costs to resend the package.

8. International Shipping

Currently, we do not offer international shipping. We only ship within the United States and its territories.

9. Customs, Duties, and Taxes

MyPrimy Essential is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Email: contact.myprimy@gmail.com

Address: PO Box 1525, Tulare, CA 93274

Thank you for shopping with MyPrimy Essential. We appreciate your business and are committed to delivering your products in a timely and efficient manner.